Refund & Cancellation Policy

This policy covers the paid services you buy from FyndHus: quick boosts for a listing, account boost plans and premium store plans (“paid services”).

It does not cover items you buy from other members. Purchases between buyers and sellers are agreed directly between them — FyndHus is not a party to those sales. If something goes wrong with a purchase from a member, please report it to us and we'll help where we can.

• Every paid service is a one-off payment for a fixed period (for example 7 days or 1 month).
• Nothing renews automatically and we never charge your card again without you starting a new payment. We email you before a plan ends so you can decide whether to renew.
• A paid service starts straight away once your payment is confirmed.
• Payments are processed securely by our card payment partner. We never see or store your card details.

We refund the full amount when something went wrong on our side, for example:

• you were charged twice for the same purchase;
• you paid but the plan or boost was never activated;
• you were charged a different amount than the price shown at checkout.

If a payment needs a manual check, we email you and either activate the service or refund you in full within 24 hours.

You can ask for a refund within 14 days of your payment. Because a paid service starts straight away, we refund the unused part: the amount you paid, minus the days already used.

Example: you paid for 30 days and ask for a refund on day 10. You receive a refund for the remaining 20 days, and the plan or boost ends when the refund is made.

• more than 14 days after the payment, unless something went wrong on our side;
• after the plan or boost has already ended;
• when a plan or boost is removed because the account or listing broke our Terms of Service or Prohibited Items rules;
• for free launch offers — no payment was taken, so there's nothing to refund.

There's no subscription to cancel: plans don't renew automatically, so simply don't buy again when one ends.

If you want a plan to stop early and you're within 14 days of paying, ask for a change-of-mind refund (section 4). If you close your account, any active plans stop straight away; the same refund rules apply.

Email support@fyndhus.com from the email address on your account, and include:

• your payment reference (it starts with AFM- and is on your receipt email);
• what you bought and the reason for your request.

We reply within 3 working days.

• Refunds go back to the card or account you paid with, through the same payment partner.
• They are made in the currency you were charged. We can't cover exchange-rate differences or charges from your bank.
• Once we've sent a refund, it usually reaches you within 5–10 working days, depending on your bank.

Please contact us before opening a dispute or chargeback with your bank — most issues are solved faster that way. While a chargeback is open, the related plan or boost may be paused.

This policy doesn't limit any rights you have under consumer protection law, including the Danish Consumer Contracts Act and EU consumer rules, or the consumer law of the country you live in.