Delete Your Account & Data

Signed in: go to Profile → Security → Danger Zone → Delete Account, and confirm.

Can't sign in? Email support@fyndhus.com from the email address on your account and ask us to delete it. To protect you, we may ask you to confirm it's really your account.

• Your account is closed and you're signed out. You can't sign in any more.
• Your profile and listings are hidden from everyone.
• Any active boosts or plans stop. Refunds follow our Refund policy.
• We email you a confirmation with the date your data will be permanently erased.

We keep your closed account securely for 30 days before erasing it. This protects buyers and sellers if a dispute, a scam report or a safety concern comes up after the account was closed.

Changed your mind? Email us within those 30 days and we'll reopen your account with your listings.

After 30 days, we permanently erase:

• your listings and their photos;
• your comments, likes and saved listings;
• reviews you wrote and reviews written about you;
• any ID documents you sent for verification;
• your personal details — name, email, phone, photo, address, bio and date of birth.

Your email address is then free to be used again, so you can create a new account in the future.

• Payment records (amount, date, reference) — the law requires us to keep them for bookkeeping. They're no longer linked to your name or contact details.
• Reports and support tickets, and any listing that was reported — to keep the marketplace safe and to handle disputes. Your personal details are removed from them.
• Messages you sent stay in the other person's conversation, shown as from a “Deleted member”.

We may keep an account for longer than 30 days only when we have to: while a report against it or a payment dispute is still open, or when the police, a court or another authority asks us to keep the information. As soon as that ends, the account is erased.

Under the EU General Data Protection Regulation (GDPR), you can ask us to show you the personal data we hold about you, correct it, send you a copy, or stop using it for a particular purpose. Email support@fyndhus.com — we reply within 30 days.

If you're not happy with how we handled your request, you can complain to the Datatilsynet (Danish Data Protection Agency), or to the data protection authority in the country you live in. More details are in our Privacy Policy.